Got an equipment problem you can't quite figure out?

Request a virtual appointment!

  • Noisy Footbar?
  • Bumpy Carriage?
  • Rusty bolts?
  • Uncertainty about the condition of your springs/ropes/pulleys/wheels/etc.?

While I'd love to be able to visit each and every one of you, schedule and cost quickly become an issue. If you've got a problem or question that needs some attention ASAP, technology will help us figure it out together.

These appointments are appropriate for even the most tool-averse Pilates pro, as I will direct you where to point the camera and how to use those weird-looking tool things. 

No technical knowledge required!

How does it work?

Before the Appointment

1- Send me an email at the bottom of this page to request an appointment. 

2- Describe the issue you are having.

3- Include your time zone and best days/times of the week for you.

4- I will email you back with possible times to meet, list of tools/materials you need, and request any additional information (like a photo or video).

5- You confirm an appointment time.

6- We meet!

During the Appointment

1- I call you at the designated time

2- You reproduce the problem for me on camera

3- I ask you to move the camera around, showing and testing various components

4- We decide on a solution that fits your needs and budget

5- After the appointment I send you a summary email describing our work and listing any parts that need to be ordered.

What you need

Most of these things you should already have in your Studio toolkit. Don't have one? Now's a great time to make one! This is the bare minimum you'll need.

  • 3-in-1 Multipurpose Oil
  • Silicone Spray
  • Some dry rags you don't mind getting dirty
  • The Allen wrenches that came with your equipment (those L-shaped things)-- Although I do recommend a full set of SAE (not Metric) wrenches which you can find for $5 or less, just in case.
  • A #2 Phillips and 1/4" Flathead screwdriver 
  • 7/16" and 1/2" combo wrenches
  • White Lithium Grease (Classical machines like Gratz, Basil/Pilates Designs/Contrology only)
  • Blue Loctite

Ready to schedule?

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